Shipping policy

Shipping Policy

At Genz Bazzar, we aim to deliver your order safely and as quickly as possible. Please read the following Shipping Policy before placing your order.

1. Delivery Coverage

We currently offer delivery services across Pakistan.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Processing Time

Orders are generally processed and prepared for dispatch after order confirmation.

We may contact you through phone call, SMS, or WhatsApp to confirm your order before dispatch.

Orders are usually dispatched within 1–2 business days after confirmation.

3. Delivery Time

Estimated delivery time is generally:

  • Major cities: 2–4 business days

  • Other areas: 3–7 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, holidays, weekends, or other circumstances beyond our control.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders.

For COD orders:

  • Customers must provide a valid phone number.

  • Customers must provide a complete and accurate delivery address.

  • Customers should be available to receive the parcel and make the required payment to the courier.

  • Customers should only place an order if they genuinely intend to receive it.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during the ordering process or communicated to the customer before dispatch.

Any free-shipping promotion will be subject to the terms and conditions of that specific offer.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

  • House/Flat number

  • Street/Block/Area

  • City

  • Nearby landmark

  • Active phone number

Genz Bazzar is not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect, incomplete, or insufficient address information.

7. Courier Delays

While we work with courier partners to deliver orders on time, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • High order volumes

  • Courier operational issues

  • Remote-area delivery

  • Incorrect or incomplete address

  • Unavailability of the customer

  • Other circumstances beyond our control

We appreciate your patience in such situations.

8. Failed Delivery / Refused Orders

If a customer refuses to accept a confirmed COD order or is repeatedly unavailable to receive the parcel, the order may be returned to us by the courier.

Repeated refusal of COD orders may result in restrictions on future COD orders from the customer.

9. Tracking

Where tracking information is available, customers may receive a tracking number or tracking details through the contact information provided at checkout.

Courier tracking information may take some time to update after dispatch.

10. Checking Your Parcel

IMPORTANT: Please record a clear unboxing video while opening your parcel.

The video should show the parcel and the complete opening process.

This video may be required as proof if you receive a damaged, defective, missing, or incorrect product.

For complete details regarding returns and refunds, please refer to our Return & Refund Policy.

11. Contact Us

For shipping or delivery-related questions, please contact us:

Genz Bazzar

WhatsApp: 0331-7197337
Email: genzbazzar3@gmail.com

We will do our best to assist you with your order and delivery.

12. Policy Updates

Genz Bazzar reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective when the updated policy is published on our website.