Refund policy

At Genz Bazzar, we want every customer to receive their order in good condition. Please read this Return & Refund Policy carefully before placing your order.

1. Return Period

Customers can request a return or replacement within 3 days of receiving their order.

After 3 days, return or replacement requests may not be accepted.

2. Mandatory Unboxing Video

Customers are required to record a clear and continuous video while opening their parcel.

The video should clearly show:

• The sealed parcel before opening.
• The courier/shipping label on the parcel.
• The complete unboxing process.
• The product received and its condition immediately after opening.

If you do not have a valid unboxing video as proof, Genz Bazzar will not be responsible for processing a return, replacement, or refund claim.

We strongly recommend that you do not throw away the packaging until you have completely checked the product.

3. When Is a Return or Replacement Accepted?

A return or replacement may be accepted only if:

• You received the wrong product.
• The product was damaged during delivery.
• The product has a manufacturing defect.
• The product is significantly different from what you ordered.

For any such issue, you must contact us within 3 days of delivery and provide the required unboxing video along with clear photos/videos if requested.

4. No Return for Properly Delivered Products

If the product is delivered correctly, safely, and in good condition, we do not accept returns simply because the customer:

• Changed their mind.
• Does not like the product.
• No longer wants the product.

Please carefully check the product, quantity, and variant before placing your order.

5. Product Condition

To be eligible for a return or replacement, the product should generally be:

• Unused and in its original condition.
• In its original packaging, where applicable.
• Accompanied by the order details.
• Supported by a valid unboxing video where required.

Products that have been used, damaged by the customer, or altered after delivery may not qualify for a return, replacement, or refund.

6. Return Shipping

If the return is due to a wrong, damaged, or defective product caused by us or during delivery, Genz Bazzar may cover the applicable return shipping cost after verification.

If a return is not eligible under this policy, the customer will be responsible for any applicable shipping costs.

7. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund or replacement has been approved.

If approved, refunds may be processed through:

• Bank Transfer
• Easypaisa
• JazzCash

Refund processing time may vary depending on the payment method and verification process.

8. Sale & Discounted Products

Products purchased during a sale or promotional offer are subject to the same return conditions mentioned in this policy.

Products that were correctly delivered and received in good condition cannot be returned simply because the customer changed their mind.

9. How to Request a Return or Replacement

To request a return or replacement, please contact us within 3 days of receiving your order.

Please provide:

• Your name
• Order number
• Contact number
• Reason for the return
• Mandatory unboxing video
• Clear photos of the product and packaging, if requested

Our team will review your request and guide you through the next steps.

10. Contact Us

For return, replacement, or refund-related queries, please contact us through WhatsApp or email.

11. Important Notice

Genz Bazzar reserves the right to reject any return or refund request that does not meet the conditions stated in this policy or is submitted after the 3-day return period.

By placing an order with Genz Bazzar, you acknowledge and agree to the terms of this Return & Refund Policy.